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Job Title: Car Washer (Detailing Specialist Department: Support Services Location: The Armored Group, UAE, New Facility

Job Title: Car Washer

Job Code: CW01

Unit: Support Services

Department: Support Services Department

Reports to: Facility Maintenance Supervisor

Role Overview

Purpose

The Car Washer is responsible for cleaning and maintaining vehicles to ensure they meet TAG’s quality standards. This includes preparing vehicles before and after modifications, test drives, or customer delivery, ensuring a spotless and presentable condition.

Job Responsibilities

• Vehicle Cleaning:
  • Wash and clean the exterior of vehicles using appropriate tools, equipment, and cleaning agents.
  • Vacuum, shampoo, and clean the interior of vehicles, including seats, carpets, and panels.
• Detailing and Polishing:
  • Apply wax, polish, and protectants to vehicle exteriors to maintain a high-gloss finish.
  • Clean and polish glass surfaces, tires, and rims for a polished appearance.
• Pre- and Post-Modification Cleaning:
  • Ensure vehicles are thoroughly cleaned before and after modifications or repairs.
  • Inspect vehicles for cleanliness prior to test drives or customer delivery.
• Equipment Maintenance:
  • Maintain cleaning tools and equipment in good working condition.
  • Report any malfunctions or damages to the supervisor promptly.
• Safety and Compliance:
  • Follow safety guidelines for handling cleaning chemicals and equipment.
  • Ensure compliance with environmental regulations for waste disposal.
• Additional Duties:
  • Assist with maintaining the cleanliness of the vehicle storage or display areas.
  • Provide support for other facility maintenance tasks as needed.

Common Responsibilities

• Uphold TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and Compliance with the law.
• Promote a safe and compliant work environment by following Occupational Safety and Health (OSH) guidelines.
• Maintain confidentiality of company and client information.

Working Conditions

• Environment: Outdoor or indoor vehicle cleaning bays with exposure to water, cleaning agents, and weather conditions.
• Physical Demands: Requires standing, bending, and repetitive movements for extended periods.

Requirements

Qualifications

• High school diploma or equivalent.

Experience

• Minimum of 1 year of experience in vehicle cleaning or detailing is preferred.

Skills

• Proficiency in using cleaning equipment and chemicals.
• Strong attention to detail to ensure high-quality cleaning standards.
• Basic knowledge of vehicle maintenance and care.

Competencies

• Attention to Detail: Ensure vehicles meet cleanliness and presentation standards.
• Time Management: Efficiently clean and prepare vehicles to meet schedules.
• Teamwork: Collaborate with the facility and service teams to achieve goals.
• Customer Focus: Deliver quality cleaning services that meet client expectations.

Acknowledgment of Job Description

• Employee Name: _________________________
• Employee Signature: _________________________
• Date: _________________________

Job Title: Driver Department: Support Services Location: The Armored Group, UAE, New Facility

Job Title: Driver (Heavy Vehicle)

Job Code: DRHV01

Unit: Support Services

Department: Support Services Department

Reports to: Logistics Manager

Role Overview

Purpose

The Driver (Heavy Vehicle) is responsible for safely operating heavy vehicles to transport goods, equipment, and materials as per TAG’s operational needs. The role requires adherence to safety standards, efficient route management, and proper handling of vehicles and cargo.

Job Responsibilities

• Transportation of Goods:
  • Transport goods, equipment, and materials to specified locations in a timely and safe manner.
  • Ensure cargo is properly loaded, secured, and protected during transit.
• Vehicle Operation and Maintenance:
  • Operate heavy vehicles in compliance with traffic laws and TAG’s safety policies.
  • Perform routine checks and basic maintenance of the vehicle, including oil, fuel, and tire inspections.
  • Report any mechanical issues or damages to the supervisor immediately.
• Route Planning:
  • Plan and follow efficient routes to minimize transit time and fuel consumption.
  • Utilize GPS or other navigation tools to reach destinations effectively.
• Documentation and Records:
  • Maintain accurate records of vehicle mileage, fuel usage, and cargo delivery.
  • Ensure all delivery documents and logs are completed and submitted as required.
• Safety Compliance:
  • Follow safety protocols for transporting hazardous or sensitive materials.
  • Adhere to loading and unloading safety standards to prevent accidents.
• Support Duties:
  • Assist in the loading and unloading of cargo when required.
  • Provide additional support to logistics or warehouse teams as needed.

Common Responsibilities

• Uphold TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and Compliance with the law.
• Promote a safe and compliant work environment by following Occupational Safety and Health (OSH) guidelines.
• Maintain confidentiality of company and client information.

Working Conditions

• Environment: Road transportation and outdoor work with exposure to varying weather conditions.
• Physical Demands: Prolonged driving periods and occasional lifting or moving of cargo.

Requirements

Qualifications

• High school diploma or equivalent.
• Valid heavy vehicle driver’s license.

Experience

• Minimum of 3 years of experience driving heavy vehicles, preferably in logistics or transportation.

Skills

• Proficiency in operating heavy vehicles such as trucks and trailers.
• Strong knowledge of traffic rules and regulations.
• Basic vehicle maintenance skills.
• Familiarity with GPS and navigation tools.

Competencies

• Safety Awareness: Adhere to safety regulations during transit and loading.
• Time Management: Deliver cargo promptly and efficiently.
• Problem-Solving: Address unexpected issues during transit, such as delays or breakdowns.
• Customer Focus: Ensure goods are delivered in excellent condition and on time.

Acknowledgment of Job Description

• Employee Name: _________________________
• Employee Signature: _________________________
• Date: _________________________

Job Title: Industrial Electrician Department: Support Services Location: The Armored Group, UAE, New Facility

Job Title: Industrial Electrician

Job Code: INDELEC01

Unit: Support Services

Department: Support Services Department

Reports to: Maintenance Manager

Role Overview

Purpose

The Industrial Electrician is responsible for installing, maintaining, and repairing electrical systems, equipment, and machinery in an industrial setting. This role ensures the continuous and safe operation of electrical systems, adhering to TAG’s standards and safety regulations.

Job Responsibilities

• Installation and Wiring:
  • Install and maintain wiring, control systems, and industrial equipment.
  • Ensure proper installation of electrical panels, breakers, and transformers.
• Maintenance and Repairs:
  • Perform preventive maintenance to identify and rectify potential electrical issues.
  • Troubleshoot and repair electrical components, including motors, switches, and circuits.
• Equipment Monitoring and Testing:
  • Use diagnostic tools to test electrical systems and ensure functionality.
  • Monitor electrical systems to ensure efficiency and compliance with safety standards.
• System Upgrades and Modifications:
  • Upgrade and modify electrical systems to meet new operational requirements.
  • Implement energy-saving measures to optimize electricity usage.
• Safety Compliance:
  • Follow electrical safety standards and ensure proper grounding and insulation of systems.
  • Identify and mitigate potential hazards in the workplace.
• Documentation and Reporting:
  • Maintain accurate records of maintenance and repair work.
  • Report any significant issues or required upgrades to the Maintenance Manager.

Common Responsibilities

• Uphold TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and Compliance with the law.
• Promote a safe and compliant work environment by following Occupational Safety and Health (OSH) guidelines.
• Maintain confidentiality of company and client information.

Working Conditions

• Environment: Industrial setting with exposure to machinery, electrical systems, and varying temperatures.
• Physical Demands: Requires lifting, bending, and working in confined spaces or at heights.

Requirements

Qualifications

• High school diploma or equivalent; technical certification in electrical systems is required.

Experience

• Minimum of 3 years of experience in industrial electrical work.

Skills

• Proficiency in reading and interpreting blueprints, schematics, and technical drawings.
• Strong knowledge of electrical systems, components, and safety regulations.
• Experience with industrial control systems, such as PLCs and motor drives.
• Ability to troubleshoot and repair electrical equipment efficiently.

Competencies

• Technical Expertise: Deep understanding of industrial electrical systems.
• Problem-Solving: Quickly diagnose and resolve electrical issues.
• Safety Awareness: Strict adherence to safety standards and procedures.
• Time Management: Efficiently manage tasks to minimize downtime.

Acknowledgement of Job Description

• Employee Name: _________________________
• Employee Signature: _________________________
• Date: _________________________

Job Title: A/C Technician Department: Support Services Location: The Armored Group, UAE, New Facility

Job Title: A/C Technician

Job Code: ACT01

Unit: Facility Maintenance

Department: Support Services

Reports to: Facility Maintenance Supervisor

Role Overview

Purpose

The A/C Technician is responsible for installing, maintaining, and repairing HVAC systems to ensure the facility's heating, ventilation, and air conditioning systems function efficiently. This role supports operational comfort and safety by ensuring that HVAC systems meet TAG’s standards.

Job Responsibilities

• System Maintenance: Perform routine maintenance and inspections on HVAC systems, identifying and addressing potential issues to minimize downtime.
• Troubleshooting and Repairs: Diagnose and resolve mechanical and electrical issues within air conditioning systems, including compressors, motors, and electrical connections.
• System Installation: Install new HVAC units, including air conditioners, heaters, ventilation systems, and associated components, according to technical specifications.
• Energy Efficiency: Optimize system performance to improve energy efficiency and reduce operating costs.
• Emergency Response: Address HVAC-related emergencies promptly to maintain a safe and comfortable environment.
• Compliance: Ensure all HVAC work complies with relevant safety standards and environmental regulations.
• Documentation: Maintain accurate service records, including inspection and maintenance logs, parts replacements, and compliance certifications.

Common Responsibilities

• Ensure adherence to TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and Compliance with the law.
• Promote a safe and compliant work environment by following Occupational Safety and Health (OSH) guidelines.
• Maintain confidentiality of company and client information.

Working Conditions

• Environment: Facility maintenance setting with exposure to HVAC systems, tools, and equipment.
• Physical Demands: Regular lifting, standing, bending, and handling of HVAC components for extended periods.

Requirements

Qualifications

• High school diploma or equivalent; technical certification in HVAC systems is required.

Experience

• Minimum of 2 years of experience in HVAC maintenance, repair, or installation.

Skills

• Proficiency in troubleshooting HVAC systems and conducting repairs.
• Knowledge of electrical systems and refrigerant handling.
• Strong attention to detail and ability to work independently or in a team setting.
• Familiarity with safety standards and regulations related to HVAC systems.

Competencies

• Problem-Solving: Efficiently diagnose and resolve HVAC issues.
• Technical Proficiency: Expertise in HVAC equipment and systems.
• Time Management: Prioritize and complete tasks within deadlines.
• Collaboration: Work effectively with team members and other departments.

Acknowledgment of Job Description

• Employee Name: _________________________
• Employee Signature: _________________________
• Date: _________________________

Job Title: IT Administrator Department: Support Services Location: The Armored Group, UAE, New Facility

Job Title: IT Administrator

Job Code: ITA01

Unit: Support Services

Department: Support Services Department

Reports to: IT Manager

Role Overview

Purpose

The IT Administrator is responsible for maintaining the organization’s IT infrastructure, ensuring seamless operation of hardware, software, and network systems. This role involves troubleshooting technical issues, managing system security, and supporting end-users to optimize IT performance and efficiency.

Job Responsibilities

• System Maintenance and Support:
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Provide technical support to end-users, addressing issues with systems, applications, and networks.
• Network Management:
  • Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connections.
  • Troubleshoot network connectivity issues and ensure uninterrupted access to IT resources.
• Security and Data Protection:
  • Implement and manage cybersecurity measures to protect against threats and data breaches.
  • Regularly update antivirus software and manage firewalls to ensure data security.
• Backup and Recovery:
  • Perform regular data backups and ensure reliable recovery procedures are in place.
  • Monitor backup logs and address any failures promptly.
• System Upgrades and Optimization:
  • Recommend and implement upgrades to hardware and software to improve system performance.
  • Monitor system performance and provide solutions to enhance efficiency.
• Documentation and Compliance:
  • Maintain accurate records of IT inventory, configurations, and system changes.
  • Ensure compliance with IT policies, data protection regulations, and company standards.
• Vendor Coordination:
  • Liaise with external vendors for procurement, repairs, and maintenance of IT equipment and services.
  • Evaluate and recommend new technology solutions to support business needs.

Common Responsibilities

• Uphold TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and Compliance with the law.
• Promote a safe and compliant work environment by following Occupational Safety and Health (OSH) guidelines.
• Maintain confidentiality of company and client information.

Working Conditions

• Environment: Office environment with occasional visits to other company locations for IT support.
• Physical Demands: May require lifting and moving IT equipment such as servers and computers.

Requirements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or equivalent are preferred.

Experience

• Minimum of 3 years of experience in IT administration or a similar role.

Skills

• Strong knowledge of Windows/Linux operating systems and network configurations.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with cybersecurity principles and data protection standards.
• Excellent communication and organizational skills.

Competencies

• Technical Expertise: In-depth understanding of IT systems and networks.
• Problem-Solving: Quickly diagnose and resolve technical issues.
• Time Management: Prioritize tasks and meet deadlines efficiently.
• Customer Service Orientation: Provide excellent support to end-users.

Acknowledgment of Job Description

• Employee Name: _________________________
• Employee Signature: _________________________
• Date: _________________________

Job Title: Office Receptionist Department: Support Services Location: The Armored Group, UAE, New Facility

Job Purpose

The Office Receptionist serves as the first point of contact for all visitors, clients, and employees at The Armored Group’s facility. This role is crucial for creating a positive and professional first impression. The Receptionist is responsible for managing front desk operations, coordinating communication, and providing administrative support to various departments. The position ensures smooth office operations and contributes to a welcoming atmosphere.

1. Key Responsibilities
   • Front Desk Operations: Greet and welcome visitors, clients, and staff with a professional and friendly demeanor, ensuring a positive experience.
   • Phone and Email Management: Answer, screen, and route incoming phone calls; handle general inquiries via email promptly and professionally.
   • Visitor Coordination: Manage visitor check-ins, issue visitor badges, and maintain accurate visitor logs for security compliance.
   • Administrative Support: Assist with scheduling meetings, booking conference rooms, and coordinating office events.
   • Document Handling: Manage incoming and outgoing mail, courier services, and distribute documents to relevant departments.
   • Office Organization: Support the office team by maintaining an organized reception area, ordering office supplies, and assisting with facility maintenance requests.
   • Confidentiality: Maintain the confidentiality of sensitive information related to the company and its clients.
   • Collaboration: Coordinate with other departments to support various administrative tasks as needed.
2. Required Qualifications and Skills
   • Education: High school diploma or equivalent; additional training or certification in office administration is a plus.
   • Experience: Minimum of 2 years of experience as a receptionist or in a similar administrative role, preferably in a corporate or industrial environment.
   • Fluency in English is required; proficiency in any regional languages Hindi/Urdu/Arabic languages is a plus.
   • Technical Skills:
     • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
     • Familiarity with office equipment such as multi-line phone systems, printers, and scanners.
     • Experience with scheduling and visitor management systems.
   • Soft Skills:
     • Excellent communication skills, both written and verbal.
     • Strong organizational and multitasking abilities.
     • High level of professionalism and customer service orientation.
     • Ability to maintain composure in a fast-paced environment.
3. Performance Capabilities (Expectations)
   • Professionalism: Maintain a positive, polite, and professional demeanor at all times.
   • Efficiency: Complete administrative tasks promptly, ensuring efficient front desk operations.
   • Adaptability: Ability to manage multiple tasks and prioritize effectively.
   • Teamwork and Communication: Collaborate effectively with other departments to support office operations.
   • Confidentiality and Compliance: Adhere to company policies, ensuring the confidentiality of sensitive information.
4. Reporting Structure
   • Reports to: Office Manager
   • Collaborates with: Support Services, Security, and various departments for office coordination.
5. Physical and Environmental Conditions
   • Environment: Office setting with extensive use of computers, phones, and office equipment.
   • Physical Demands: Ability to sit for extended periods, perform light lifting of office supplies, and handle front desk operations efficiently.
6. Key Performance Indicators (KPIs)
   • Visitor Satisfaction: Achieve a 98% positive feedback rate from visitors.
   • Response Time: Answer 95% of calls and emails within designated timeframes.
   • Task Accuracy: Complete 98% of administrative tasks accurately and on time.
   • Office Supply Management: Ensure no shortages in essential office supplies.
   • Confidentiality Compliance: Maintain zero breaches in handling sensitive information.
7. Code of Conduct and Company Policies
   • Adhere to TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and do not break the law.
   • Maintain confidentiality of all proprietary information and comply with company policies.
8. Acknowledgment of Job Description
   • Employee Name: _____________________
   • Employee Signature: _____________________
   • Date: _____________________

Job Title: Health and Safety Officer  Department: Support Services Location: The Armored Group, UAE, New Facility

Role Overview

• Purpose
  Ensure the implementation of effective health and safety policies and practices at TAG’s new manufacturing facility in the UAE. The HSE Manager will drive safety initiatives, ensure compliance with UAE laws, and foster a safety-first culture across all operations.
• Job Responsibilities
• • Develop and maintain health and safety policies in line with UAE laws, Local industrial regulations, and ISO 45001 standards or any required standards.
  • Conduct comprehensive risk assessments and implement measures to reduce workplace hazards.
  • Design and deliver safety training programs to improve employee awareness and compliance.
  • Investigate workplace incidents, document findings, and implement preventive actions.
  • Conduct regular inspections, internal audits, and prepare detailed safety reports.
  • Coordinate emergency response plans, organizing drills to ensure readiness.
  • Collaborate with local authorities, production, engineering, and quality control teams to ensure safety compliance.
• Common Responsibilities
• • Ensure adherence to TAG’s core values: Continuous Improvement, Customer Service, Integrity, Freedom, and do not break the law.
  • Maintain confidentiality of all safety documentation and proprietary information.
  • Promote continuous improvement in safety practices and protocols.
  • Adhere to Occupational Safety and Health (OSH) guidelines, ensuring compliance with company safety policies, procedures, and regulations to maintain a safe and secure working environment.
• Working Conditions
• • Environment: Industrial setting with exposure to machinery, equipment, and varying temperatures.
  • Physical Demands: Requires standing, walking, climbing, and performing inspections in confined spaces or elevated areas.

Requirements

• Qualifications
• • Bachelor’s Degree in Occupational Health and Safety, Environmental Science, or Engineering.
  • NEBOSH, OSHA, or IOSH certification preferred.
• Experience
• • Minimum of 5 years in health and safety management within the manufacturing or automotive industry.
  • Proven track record in conducting risk assessments and ensuring compliance with UAE health and safety regulations.
• Skills
• • Strong leadership, communication, and organizational abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • In-depth knowledge of ISO 45001 and UAE regulations.
  • Fluency in English; proficiency in Hindi/Urdu/Arabic is a plus.
• Competencies
• • Risk Assessment and Mitigation
  • Incident Investigation and Reporting
  • Emergency Preparedness and Response
  • Training and Development in Safety
  • Continuous Improvement in Safety Practices

Important Notice

The purpose, duties, responsibilities, accountabilities, experience, qualifications, skills, competencies, requirements and conditions set out in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

Acknowledgment of Job Description

Employee Name:      _________________________

Employee Signature: _________________________

Date:                       _________________________